The only person that seems to call me back is the service writer, who can’t talk to me about anything more than when my car will be done.
I have contacted Volkswagen Customer Care and they have done their best to help facilitate communication. The service manager of McDonald Automotive Volkswagen has yet to return a call to me since our initial conversation last Wednesday and also has not returned the call to VW Customer Care. On top of that the rep I spoke with today at VW Customer Care has sided with the dealership clearly and has as well stated that I am out of luck (without using those exact words).
It appears my hands are tied and once again the consumer is going to have to take it in the long run. I could go the legal route and head to small claims, but if I lose there I have to pay court costs on top of replacing the wheels on the car.
The worst part is now I fear for the condition and safety of this car. I am very worried that the car is going to come out with more damage and shoddy repair work because of all this.
I can’t express this enough, DO NOT EVER take your Volkswagen to McDonald Automotive VW at 6000 South Broadway Littleton, CO 80121.